Masiratna and its related entities set out at the end of this policy respect privacy and are Australian Privacy Principles (‘the APP’) entities for the purposes of the Privacy Act 1988.

This Privacy Policy describes Masiratna’s policies and procedures on the collection, storage, use and disclosure of your personal information.

Masiratna uses your personal information to provide our services to you, and to improve our services. By using Masiratna’s services, you agree to the collection and use of your personal information in accordance with this Privacy Policy, Australian Privacy Laws (Privacy Act (1988 (Cth)), APP and applicable data privacy laws.

In accordance with the APP, Masiratna is committed to providing its clients with an up-to-date and comprehensive Privacy Policy, known as ‘Masiratna’s Privacy Policy’. Masiratna’s Privacy Policy will be included on Masiratna’s website and will be provided free of charge. If a person or body requests a copy of Masiratna’s Privacy Policy in a particular form, we will take such steps as are reasonable in the circumstances to give the person or body a copy in that form. We are committed to ensuring that the management of personal information is done in an open and transparent way.

We are committed to taking such steps as are reasonable in the circumstances to implement practices, procedures and systems relating to Masiratna’s functions or activities that:

1. will ensure that Masiratna complies with the APP, applicable data privacy laws and a registered APP code (if any) that binds the entity; and
2. will enable Masiratna to deal with inquiries or complaints from individuals about Masiratna’s compliance with APP, applicable data privacy laws and a registered APP code (if any).

We may modify this policy from time to time by publishing updates to it on our website. We encourage you to check our website periodically to ensure you are aware of our current privacy policy.

What personal information do we collect?

1.1 Personal information includes information or an opinion (whether true or not) about an identified or reasonably identifiable individual.

While using Masiratna’s service, we may request that you provide us with the following identity information for the purposes of correctly identifying and contacting you:

1. First and last name
2. Email address
3. Study city
4. Phone number
5. Resume
6. Date of birth, contact details
7. Proof of identity documents
8. property information etc.

The types of personal information we may collect include:

1. your education history, employment, financial and credit information, like your employment and income details, payment history, credit history and service history.
2. general, personal or business details such as your name, job title, contact number, address and email address;
3. Your activity on our website, systems and applications – This includes information collected via cookies and other technologies as well as information collected during network fault finding and diagnostic testing activities.
4. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
5. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters if any (including your name and email address).
6. Information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use), if applicable.
7. Information contained in or relating to any communications that you send to us or send through enquiry forms or otherwise on our website (including the communication content and metadata associated with the communication);
8. Any other personal information that you choose to send to us.

Masiratna may collect and hold the following information in order to provide our services to you:

1. We may collect your sensitive information, with your consent, if it’s relevant to the services we provide you. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

How does Masiratna collect your personal information?

2.1 We generally endeavour to collect your information directly from you. However, in some circumstances, we may collect your information from third parties, such as your agent, employer, recruitment consultants, university program providers. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

2.2 This personal information is obtained in many ways, including correspondence, by telephone and facsimile, by email, via our website www.masiratna.com, from your website, from media and publications, from other publicly available sources, from cookies, through Social Media Channels such as Facebook Marketing, Instagram Marketing and from third parties. We don’t guarantee website links or the policy of authorised third parties.

Why do we collect, use and disclose your personal information?

3.1 We may use your personal information:

1. for the primary purpose of providing our services to you and conduct our business;
2. for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure;
3. for ordinary activities necessary to run our business;
4. to help us manage the services we provide to you, deal with, process and respond to requests, enquiries and complaints and maintain and update our records;
5. to identify and help prevent identity theft, unauthorised transactions or other fraudulent activities;
6. to communicate with you and build and maintain our relationships with you, your organisation and our clients;
7. to comply with applicable laws;
8. for sending you updates and marketing details;
9. to obtain high-level insights into things like usage and location patterns or trends, network performance, demographic trends, and other types of behavioural data.

3.2 You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Before you disclose to us your or the personal information of another person, you provide free consent to us and must also obtain that person’s free consent to both the disclosure and the processing of that personal information in accordance with this Privacy Policy.

Sensitive information will be used by us only:

1. For the primary purpose for which it was obtained.
2. For a secondary purpose that is directly related to the primary purpose.
3. with your consent; or where required or authorised by law.
4. Of course, we are also bound to our clients by professional obligations of confidentiality. We will continue to treat and protect all client information we receive (including any personal information) in accordance with these obligations.

How does Masiratna safeguard your personal information?

We may hold your personal information in either electronic or hard-copy form.

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We store all the personal information you provide on our secure (password- and firewall-protected) servers.

Some examples of techniques we use to help secure information include minimising personal information collected and used, restricting access to personal information in our systems and premises, securing databases, conducting security and privacy risk assessments, privacy training for team members that handle personal information.

All of our employees are also bound to keep your personal information secure and treat it as confidential.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy.

However, we cannot guarantee the security of your personal information. The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. If you do use the internet to send us any information, including your email address, please be aware that it will be sent at your own risk.

Our websites and electronic communications may contain links to other websites operated by third parties. Unless expressly stated otherwise, it is not responsible for the privacy practices or the content of those linked websites. The privacy policies that apply to those other websites may differ from our privacy policy, so we encourage individuals to read them before using those websites.

We will retain, update and delete your data, including documents containing personal data:

1. in accordance with our policies and procedures if applicable;
2. to the extent that we are required to do so by law;
3. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings

Whom do we disclose your personal information with?

We may share your information with:

1. a range of universities, academic institutions, partners, and contractors who help us with our business processes and/or provide you with services on our behalf. We may share your personal information with these parties.
2. Your authorised representatives or advisers.
3. Our related entities, including overseas entities (which include the entities carrying on business under the name ‘Masiratna’ and derivatives of that name from time to time as set out at the end of this policy), our business or commercial partners and other businesses we work with.
4. Parties that assist us with fraud and identity checking, including financial institutions and the document issuer or official record holder.
5. Other third parties for the purpose of helping to protect either you or the third party against fraud, crime or misconduct.
6. Law enforcement, national security agencies, and other government and regulatory authorities as required or permitted by law, including for the purpose of responding to complaints.
7. Other parties as required or permitted by law.

The security of your personal data is extremely important to Masiratna. Masiratna cannot guarantee that any method of electronic transmission of your personal data over the internet is 100% secure.

While we aim to use services and instances that are located in Australia, some of these suppliers and other parties may receive, access, process, host or store your information in overseas locations. This includes Saudi Arabia.

How can you access or correct your personal information?

It’s important that your personal information is kept accurate, up-to-date and complete. If any of your details change, for example, if you move house or change your name, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us at [email protected] in writing.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information, we may require identification from you before releasing the requested information.

How can you make a privacy complaint?

Your privacy matters, and we want to get it right. If you believe we’ve missed the mark, you can use our contact details as outlined below to notify us of any privacy complaints you have against us in Section 8 below (Contact Us).

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: [email protected]

Changes to Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

Cookies

Our website uses cookies.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

If you click through to our website from any insight, invitation, or other email or message we send to you, we may identify and collect information relating to your subsequent and previous use of our website, such as which pages you visit and for how long.

We will hold that information, and subject to your communication preferences, we may contact you in relation to those insights or service areas. If you do not want to receive marketing emails from us, you can opt-out at any time using the contact details set out above.

Consent

By using our website or services, you hereby consent to our policies and agree to its terms and conditions.

Our agency offices

Masiratna Saudi Arabia – Office:

Office 1, Level 2, 8161 AlThumamh Rd, AlRabea, Riyadh, Kingdom of Saudi Arabia

Office 4, AlGhaida Time Tower, Sari Road, Jeddah, Kingdom of Saudi Arabia

Masiratna Australia – Office:

708/125-133 Swanston Street Melbourne VIC 3000

Masiratna Entities

1. Masiratna Saudi Arabia
2. Masiratna Australia

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